What is personal information?
Personal information is defined as any information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including but not limited to race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, and birth of the person.
We commit to protecting the confidentiality of our customers’ personal information. Customer personal information in our possession will be used only for the purpose for which it was collected or in terms of the law under which it is required to be collected. Customer personal information is collected for the purpose of allowing the provision of our services as well as compliance with the Regulation of Interception of Communications and Provision of Communication-related Information Act of 2002 (“RICA”).
We will only release customer personal information in the following circumstances:
Where we have your written instruction to do so.
Where we are required to do so under an order of a South African court.
Where it is necessary to do so to comply with any applicable legislation or regulation and then in terms of such applicable legislation or regulation.
For auditing, debt-collecting or complaints-handling processes and then subject to restrictions on the use of the personal information by the relevant third party.
We do not monitor usage of our services other than in terms of applicable law. Our website may utilise “cookies” which do track usage to facilitate the provision of an individually-tailored service.
Personal information provided to us as is required for use of the service is securely stored. Please email firstname.lastname@example.org or visit our website email@example.com to review this information and amend it if necessary.
In order to ensure that we provide a secure service and protect you and ourselves from fraudulent and criminal acts, we reserve the right to monitor user and network traffic.
Collection of anonymous data
If you do not wish cookies to be employed it is possible to alter the manner in which your browser handles cookies. Please note that if this is done, certain services on this website may not be available.
Protecting your personal information when using our services is a shared responsibility. Please be aware that the Internet can be a scary and unfriendly place and be sure to safeguard your identity and other personal information at all times.
Amendments to this Policy